Q&A

Where is your tea produced?

Our tea is exclusively produced in Taiwan.

What is the shelf life of your tea?

Vacuum-packed tea can be stored for up to 2 years.

What is the packaging weight?

We offer two packaging options: 75 grams and 150 grams.

How should I store the tea leaves?

Store them in a cool, dry place, away from heat sources, avoid direct sunlight, and keep them separate from items with strong odors.

Can I cancel my order?

You can cancel your order before it is shipped.

Can you ship to the United States, Europe, Australia, and Singapore?

Yes, we can. Countries with International Express Mail Service (EMS) can receive our shipments.

How can I make payment?

We accept credit cards (Visa, MasterCard, JBC), PayPal, and bank transfers.

Are there any additives in the tea leaves?

No! Our tea is 100% pure tea leaves, without any additives.

Do you offer wholesale services?

Yes, we do. Please let us know the types and quantities of products you need.

Do you have distributors in the United States, Europe, Australia, and Singapore?

We do not have distributors or stores outside of Taiwan.

Shipping costs and delivery times to the United States, Europe, Australia, and Singapore?

In normal circumstances, it takes 3-7 days for delivery. The basic shipping fee is NT$450-850. For detailed information, please click:link

What should I do if my tea leaves are lost in transit?

If they are lost in transit, we will be responsible for the loss. You can choose to have the items resent or cancel the order.