Thank you for shopping with us! We take great pride in the quality of our premium Taiwanese teas and want you to be completely satisfied with your purchase.
If you are not entirely happy with your order, we are here to help under the following terms:
14-Day Satisfaction Guarantee
We want you to experience our tea with peace of mind. If you order multiple packages and find that the tea does not meet your expectations:
- Keep the Opened Package: You may keep the single (1) opened package for yourself to enjoy or share—there is no need to return it. This offer is strictly limited to one (1) opened package per order.
- Return Unopened Packages: To qualify for a refund, all remaining unopened packages must be returned to us in their original, seal-intact condition.
Return Conditions & Buyer Responsibilities
Return Window: Return requests must be initiated within 14 days of receiving your package.
Return Shipping & Import Duties: Customers are strictly responsible for all return shipping fees, international carrier charges, and any import duties/taxes incurred during the return process.
Customs Declaration: When shipping the return item(s) back, please mark the package clearly as “Returned Goods – No Commercial Value” on the customs declaration form to prevent unnecessary customs delays or extra fees in Taiwan.
Refunds & Replacements
Refund Processing: Once we receive and inspect the returned unopened package(s), a refund for those unopened items will be issued to your original payment method within 5–7 business days. (Original shipping charges are non-refundable).
Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect, please take a photo and contact us within 7 days of delivery. We will immediately arrange a free replacement or a full refund at no additional cost to you.
How to Initiate a Return
To start a return, please contact our customer service team at [email protected] with your order number. We will provide you with the return shipping address and instructions.